FAQs

General

Q: What is Path With Ngefah?
A: Path With Ngefah is an online store offering a variety of curated products—from apparel to accessories and lifestyle items. Our goal is to bring quality, comfort, and style to customers worldwide in a seamless shopping experience.

Q: Where are you located / which countries do you ship to?
A: We are based in the United Kingdom and currently ship globally. Shipping costs and delivery times vary by destination. Please check our Shipping Policy page for current details.

Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and any other payment methods available through Shopify. All payments are securely processed.

Q: Can I modify or cancel my order after placing it?
A: We process orders quickly. If you need to change or cancel, contact us as soon as possible via the Contact Us page. We’ll do our best but can’t guarantee changes once your order is in fulfilment.

Shipping & Delivery

Q: How long will it take to receive my order?
A: It depends on your location. Local (UK) orders usually take [e.g. 2-5 business days], international deliveries can take longer. Please refer to our Shipping Policy for more precise timelines.

Q: What are the shipping costs?
A: Shipping charges depend on package weight, dimensions, and destination. These are calculated at checkout. Occasionally, we may offer free shipping promotions.

Q: Do you provide tracking information?
A: Yes. Once your order is shipped, you will receive a tracking number via email so you can follow your order’s journey.

Returns, Exchanges & Refunds

Q: What is your return policy?
A: If you are unsatisfied with your purchase, you may return unused and undamaged items within [X days] of delivery. Please review the Refund & Return Policy for full details on conditions and timing.

Q: How do I initiate a return or exchange?
A: Please contact us via our Contact Us page or email us at [email address] with your order number and reason for return. We’ll provide instructions on how to send the item(s) back.

Q: When will I receive my refund?
A: Refunds are processed once the returned item is received and inspected. It may take a few business days for the funds to appear in your account depending on your bank or credit card provider.

Products & Sizing

Q: Are the product photos true to size / color?
A: We strive to represent items as accurately as possible. Due to lighting, screen settings, and manufacturing variances, actual product colors may slightly differ. We recommend checking item descriptions for sizing and fabric details.

Q: What if an item is out of stock?
A: If something is listed as “out of stock,” you can often join a waitlist (if available), or contact us to check when it might be restocked.

Policies & Security

Q: Is my personal information safe?
A: Yes. We take your privacy very seriously. We use secure servers and SSL encryption to protect your data. For more information, see our Privacy Policy page.

Q: What about customs, duties, or import taxes?
A: For international orders, customs duties, import taxes, or other fees may apply depending on your country’s regulations. These are beyond our control and will be the responsibility of the recipient.